Refund and Return

 

Return & Refund Policy

This policy applies to all purchases made on ARMADOX.com .

30 days Return period from receipt
Free Return Label to download & print
0 MAD No restocking fees
Last updated: August 18, 2025

Preamble & Legal Notices

ARMADOX is a Moroccan brand based in Casablanca.

  • Headquarters : Casablanca, Morocco
  • Telephone : +212 600 290 157
  • Email : contact@armadox.com
  • Website : https://www.armadox.com

1. Right of return (30 days)

The Buyer has a period of thirty (30) calendar days from the date of receipt of the order to return all or part of the items, without having to provide a reason.

Only new products are eligible: unworn, unused, undamaged, with original packaging (box, protections, labels intact).

Any product that is incomplete, damaged, soiled or cannot be resold in new condition cannot be refunded.

Free Return Printable Label No Hidden Costs

2. Return procedure

  1. Request : Go to the “Returns” section of the website and fill out the form.
  2. Return label : download and print the label for free , then stick it on the package.
  3. Preparation : Place the product and delivery slip back in the original box and pack properly.
  4. Drop-off : hand the package over to the carrier indicated on the label.

Tip: Keep proof of deposit until reimbursement.

3. Fees & Restocking

  • Return costs : No costs are charged to the Buyer.
  • Restocking fee : none .

4. Reimbursement

After receiving and checking the package, ARMADOX will refund you within a maximum of 30 calendar days .

  • Amounts refunded : product price + initial standard delivery costs (excluding express/premium).
  • Reimbursement method :
    • Bank card : credit to the original account.
    • Payment on delivery : bank transfer ( RIB required ).

5. In-store returns & exchanges

  • Deadline: 30 days after receipt.
  • Free , on presentation of the delivery slip.
  • Products in perfect condition and original packaging .
  • Depending on available stock in store.
  • Price difference: to be paid if the new item is more expensive; otherwise credit or refund of the difference.

6. Ineligible Products

  • Worn, used, damaged or incomplete items.
  • Personalized, made-to-measure items.
  • Final sales / special operations (except for lack of conformity).

7. Deadlines & communication

You will receive an email upon receipt of your returned package, then a confirmation email upon reimbursement.

8. Legal guarantee

Regardless of this policy, ARMADOX complies with Moroccan legal provisions relating to product guarantees . In the event of a lack of conformity or hidden defect, the Buyer benefits from the rights provided by law.

9. Customer Service

  • Email : contact@armadox.com
  • Telephone : +212 600 290 157
  • Hours : Monday–Friday, 9:00–18:00

Quick FAQ

How long does it take to return an item?

30 calendar days from receipt.

Is there a charge for returning?

No. Returns are free with the label to download and print.

Is there a restocking fee?

No, no restocking fee is applied.

When will I be reimbursed?

Within a maximum of 30 days after receipt and verification of your return.